Kirby’s Paw Palace

Kirby’s Paw Palace – Client Agreement & Terms of Service
 

Effective January 2026

Welcome to Kirby’s Paw Palace! To ensure a safe, transparent, and reliable experience for all families, the following Terms & Conditions apply to every booking. By booking services, paying a deposit, or dropping off your dog, you acknowledge and agree to the policies below.

 

 1. Booking Requirements & Documentation
  

Vaccination Records (Required Before Check-In)

 All dogs must have up-to-date:

  • Rabies
  • Distemper/Parvo (DHPP)
  • Bordetella
     

Records must be provided before or at drop-off. Dogs without valid records cannot be admitted.

Health Disclosure
 

Owners must disclose:

  • Existing medical conditions
  • Medications
  • Allergies
  • Mobility concerns
  • Any recent illness or injury
     

Behavior Disclosure
 

Owners must accurately disclose:

  • Any history of aggression
  • Any biting incidents (toward dogs OR humans)
  • Resource guarding
  • Anxiety or reactivity
  • Previous incidents at home or other facilities
     

Failure to disclose may result in immediate service termination and forfeiture of fees.

2. Payment, Deposits & Refund Policies
 

Payment
Full payment for the confirmed booking is due at drop-off unless alternate arrangements are made in advance and approved in writing.

Deposits
Certain bookings may require a non-refundable deposit to reserve your slot.

Deposits are non-transferrable and non-refundable unless otherwise stated in writing.

Refunds & Early Pickup
Kirby’s Paw Palace reserves time, space, and staffing specifically for your dog.

Therefore:

  • Early pickup does not guarantee a refund.
  • Partial refunds are only considered when the vacated slot can be filled from the waitlist or when approved at the discretion of management.
  • Holiday bookings (see Section 3) have stricter policies.
     

3. Holiday & High-Demand Policy
 

Holidays and peak travel periods (Thanksgiving, Christmas, New Year’s, Spring Break, Memorial Day, July 4th, Labor Day, etc.) are high-demand.

 


 

During these periods:
 

 

Once booked, your slot is held exclusively for your dog.
Other families are turned away based on your reserved dates.
Early pickup does not reduce fees.
Refunds or prorated adjustments are not guaranteed and are typically unavailable due to demand.
 

 


If you do not wish to accept holiday policies, please secure alternate accommodations.

 

 
 

 

4. Late Drop-Off, Late Pickup, and Scheduling Policies
 

 


 

Late Pickup
 

 


If a dog is not picked up by the scheduled time:

 

Additional late-pickup fees may apply.
After a certain time, an additional overnight fee will apply.
 

 


 

Scheduling Changes
 

 


All schedule changes must be submitted via text or email.

Approval is not guaranteed due to space and staffing capacity.

 

 
 

 

5. Behavior, Safety & Aggression Policies
 

 


 

General Behavior
 

 


Dogs must be:

 

Non-aggressive
Safe for group play (if applicable)
Not a risk to staff
 

 


 

Aggressive or Unsafe Behavior
 

 


If a dog shows:

 

Aggression
Resource guarding
Unsafe play
Repeated attempts to bite
An actual bite incident
 

 


Kirby’s Paw Palace may:

 

Separate the dog
Modify the care plan
End the stay early
Decline future bookings
 

 


Owners remain responsible for:

 

Full payment for the booking
Any damages
Any veterinary or medical costs resulting from the dog’s behavior
 

 


 

Bite Incidents
 

 


Any bite (dog → dog or dog → human) requires:

 

Immediate incident documentation
Potential removal from group activities
Potential early pickup
A behavior review before future stays
 

 


Re-admission after a bite is not guaranteed.

 

 
 

 

6. Medical Emergencies & Veterinary Care
 

 


If the dog becomes ill, injured, stressed, or shows concerning symptoms:

 

Kirby’s Paw Palace is authorized to seek veterinary care.
Owners will be notified as soon as reasonably possible.
All related costs, including emergency fees and transportation, are the Owner’s responsibility.
 

 


If the Owner cannot be reached during a medical emergency, staff will proceed in the dog’s best interest.

 

 
 

 

7. Personal Items
 

 


Owners may bring limited personal items; however:

 

Kirby’s Paw Palace is not responsible for loss or damage to toys, beds, blankets, or accessories.
High-value items should not be sent.
 

 

 
 

 

8. Senior Dogs & Special Needs Policy
 

We specialize in caring for senior dogs; however:

Dogs with progressive health issues must be stable at intake
Dogs requiring medical treatments beyond our scope may be declined
End-of-life decline must be disclosed
 

The Owner acknowledges that senior dogs carry higher medical risks. Kirby’s Paw Palace is not liable for age-related decline or natural death.

9. Waitlist, Boarding Slots & Capacity Policies
 

Waitlist
Joining the waitlist does not guarantee a booking.

Reserved Slots
A booking is confirmed only when:

  • Deposit is paid (if applicable)
  • All paperwork is complete
  • Management approves the stay
     

If space becomes unavailable (rare) due to emergencies You will be notified immediately and provided referrals if needed.

10. Owner Responsibilities
 

Owners must:

  • Provide accurate information
  • Provide valid contact numbers
  • Be reachable during the dog’s stay
  • Respect scheduled pick-up and drop-off times
  • Follow all policies in this agreement

Misrepresentation of a dog’s behavior or health is grounds for immediate termination of service.

11. Liability Waiver
 

Owner understands that boarding carries inherent risks including:

Illness
Stress
Dog-on-dog altercations
Injury
Bites
Escape
Natural causes
 

Except in cases of gross negligence, the Owner agrees to hold Kirby’s Paw Palace harmless for:

Injury
Illness
Veterinary costs
Lost or damaged items
Death
Property damage
Third-party claims arising from the dog’s behavior
 

Owner agrees to indemnify Kirby’s Paw Palace for any damages caused by their dog.

12. Emergency or Unforeseen Circumstances
 

In the event of:

  • Weather emergencies
  • Power outages
  • Natural disasters
  • Facility emergencies
  • Sudden staff outages

Kirby’s Paw Palace will take reasonable measures to provide care but cannot guarantee normal operations.

13. Governing Law


These terms are governed by Georgia state law.

Any disputes must be resolved in a Georgia court or through mutually agreed arbitration.

14. Agreement


By booking, paying, or dropping off your dog, the Owner acknowledges:

  • They have read and understood this agreement
  • They accept all terms and conditions
  • They are financially responsible for all applicable fees